IT Department
IT Department
IT Department
The IT Department provides technology infrastructure, support, and security services to enable Bonita House programs to deliver efficient and effective services.
Department Overview
IT services encompass:
- Help desk support
- Network infrastructure
- System administration
- Cybersecurity
- Software management
- Hardware support
Core Services
Help Desk Support
- Technical assistance
- Troubleshooting
- Password resets
- Account management
- Software support
- Hardware issues
Infrastructure Management
- Network administration
- Server management
- Cloud services
- Data backup
- Disaster recovery
- System monitoring
Security Services
- Endpoint protection
- Firewall management
- Security awareness training
- Incident response
- Access control
- Vulnerability management
Technology Systems
Core Applications
- Electronic Health Records (EHR)
- Office productivity suite
- Email and calendar
- Video conferencing
- File storage and sharing
- Reporting systems
Network Services
- Internet connectivity
- WiFi management
- VPN access
- Network security
- Bandwidth management
- Network monitoring
Hardware Support
- Desktop computers
- Laptops and tablets
- Printers and scanners
- Mobile devices
- Audio/video equipment
- Peripherals
IT Policies
Security Policies
- Acceptable use policy
- Password requirements
- Data classification
- Remote access policy
- Mobile device policy
- Incident response
Data Management
- Data backup procedures
- Retention policies
- Privacy protection
- HIPAA compliance
- Data disposal
- Encryption standards
Access Management
- User provisioning
- Role-based access
- Multi-factor authentication
- Account reviews
- Termination procedures
- Guest access
Support Services
User Support
- Help desk tickets
- Phone support
- Remote assistance
- On-site support
- Training resources
- Documentation
Project Management
- Technology planning
- System implementations
- Upgrades and migrations
- Vendor management
- Budget planning
- Change management
Compliance
- HIPAA compliance
- Security audits
- Software licensing
- Policy enforcement
- Regulatory requirements
- Documentation
Service Levels
Response Times
- Critical issues: 1 hour
- High priority: 4 hours
- Normal priority: 1 business day
- Low priority: 3 business days
Availability Targets
- Core systems: 99.9%
- Email: 99.5%
- Internet: 99%
- File services: 99%
Training & Resources
User Training
- New employee IT orientation
- Security awareness
- Software training
- Best practices
- Self-service resources
Documentation
- User guides
- How-to articles
- Video tutorials
- FAQs
- Quick reference guides