Crisis Services Program
Crisis Services Program
Crisis Services Program
Crisis Services provides immediate, round-the-clock emergency response and intervention for individuals and families experiencing acute mental health crises, ensuring safety and stabilization.
Program Overview
Our comprehensive crisis services include:
- 24/7 crisis hotline
- Mobile crisis response teams
- Emergency assessments
- Crisis stabilization
- Safety planning
- Linkage to ongoing services
Service Components
24/7 Crisis Hotline
- Immediate telephone support
- Trained crisis counselors
- Risk assessment
- De-escalation techniques
- Resource referrals
- Follow-up calls
Mobile Crisis Team
- On-site crisis intervention
- In-person assessment
- Safety evaluation
- Crisis de-escalation
- Transportation assistance
- Family support
Walk-In Crisis Services
- Immediate assessment
- Crisis counseling
- Psychiatric evaluation
- Medication evaluation
- Safety planning
- Referral services
Crisis Response Levels
Level 1: Phone Support
- Telephone crisis counseling
- Emotional support
- Problem-solving assistance
- Resource information
- Follow-up planning
Level 2: Mobile Response
- Dispatch within 60 minutes
- On-site intervention
- Environmental assessment
- Collaborative safety planning
- Hospital diversion when appropriate
Level 3: Emergency Services
- Immediate response
- 5150 assessment
- Hospital coordination
- Law enforcement liaison
- Emergency placement
Target Populations
Adults
- Mental health crises
- Suicidal ideation
- Psychotic episodes
- Severe depression/anxiety
- Substance-induced crises
Youth & Families
- Adolescent crises
- Family conflicts
- School-based crises
- Runaway youth
- Parent-child conflicts
Special Populations
- Homeless individuals
- Veterans
- LGBTQ+ individuals
- Trauma survivors
- Elderly adults
Crisis Intervention Model
Assessment Phase
- Immediate safety assessment
- Mental status evaluation
- Risk factors identification
- Protective factors assessment
- Support system evaluation
Intervention Phase
- Crisis de-escalation
- Safety planning
- Coping skills development
- Support system activation
- Resource mobilization
Resolution Phase
- Stabilization confirmation
- Follow-up planning
- Service linkage
- Warm handoffs
- Continuity of care
Collaboration Partners
Emergency Services
- Law enforcement
- Fire departments
- Emergency medical services
- Hospital emergency departments
- Psychiatric facilities
Community Partners
- Mental health providers
- Substance abuse programs
- Homeless services
- School districts
- Social services
Training & Quality
Staff Training
- Crisis intervention techniques
- De-escalation strategies
- Risk assessment
- Cultural competency
- Trauma-informed care
Quality Assurance
- Response time monitoring
- Outcome tracking
- Client satisfaction surveys
- Case review processes
- Continuous improvement